Last updated on November 10th, 2017
Are you looking for WordPress helpdesk plugin for customer support on your website? Well, we all know that customer satisfaction is a foundation of any successful business.
With this regard, setting up a support ticket system makes it easier for your customers to stay in touch with you.
In this article, we have listed the best WordPress helpdesk plugin which will help you established a clean and professional customer support.
WP Support Plus is easy to use customer support system in your WordPress website. This plugin is responsive and uses Ajax functionality which makes ticket submission and customer support easier and faster.
It features unlimited ticket submission through the WordPress admin area and on the frontend. Email templates are also available to edit email contents.
Premium add-ons starting at $19.99 are also available for more advanced feature including Easy Digital Downloads integration, WooCommerce, Email Pipping, Tickets Exports and more which makes ticketing system a breeze.
Another good way to add a customer support system in WordPress is by using Zendesk Support for WordPress plugin.
This plugin works perfectly and featured single sign-on, allowing the user to access Zendesk helpdesk directly from your WordPress site.
It also features a dynamic help widget that you can add to any page on your site.
WordPress Advanced Ticket System ( WATS ) is a complete support ticket system for WordPress. This plugin offers multiple ways for your users to submit tickets to report problems. It also allows the user to set the status, priority, product and type of each ticket.
In addition, registered users are allowed to attach files using the file uploader, HTML WYSIWYG editor, mail notification, ticket list filtering and sorting and more with WATS premium at 50 €.
The name tells it all. Awesome Support is the most versatile support plugin for WordPress.
And like any other customer support, this plugin is 99% compatible with free or premium themes. It is also responsive so your user can enjoy it on their mobile devices and submit tickets on the go.
Awesome Support is already packed with features, but if you want to make it even more awesome, you can get their premium extensions which include E-Mail Piping, Canned Responses, Gravity Forms and more.
It’s not just like any other WordPress Helpdesk plugin.
The best thing about WSDesk is that its free version packs in a number of premium features like Email Piping, Unlimited Agents & Tickets, Agent Performance Analysis and Reports etc. The free version should pretty much fit all of your requirements.
A prominent mention should be given to its interface and ease of use. Unlike the traditional WordPress design which is employed by most of the WordPress Support plugins, WSDesk uses AJAX-based design with multi-tab ticket view, taking the ticket accessibility to all-new level
But if you need Automation, WooCommerce integration, Backup & Restore and lot more, you should go for the premium version. The premium version has an option to easily import tickets from Zendesk and WC multi-vendor compatibility.
JS Support ticket is a simple, easy to use, customer support system in WordPress so you can help your customer professionally.
This plugin enables the user to add a ticket from front-end. It is also compatible with most WordPress theme so you don’t have to worry having this plugin not working.
JS Support ticket is already packed with features, but if you want to supercharge your support, premium add-ons are also available which allow you to extend the plugin’s functionality even further!
Another way to add help desk & support ticket in WordPress is using Sola Support Tickets plugin. Easily manage support tickets by tagging it as pending, open or solved.
In addition, submitted tickets can be filtered by status, priority, department, privacy and assigned agent.
It also has premium add-on wish you need more advanced features.
We hope you have found ticketing system from the above list of WordPress support ticket system plugins for your business.
Your customers can now inquire about the product or services, or drop a ticket when in need of customer support. Which helps you to remain in constant contact with your customer.