Top 6 FREE WordPress Helpdesk Plugin for Customer Support

WordPress Helpdesk Plugin

Last updated on November 10th, 2017

Are you looking for WordPress helpdesk plugin for customer support on your website? Well, we all know that customer satisfaction is a foundation of any successful business.

With this regard, setting up a support ticket system makes it easier for your customers to stay in touch with you.

In this article, we have listed the best WordPress helpdesk plugin which will help you established a clean and professional customer support.

1. WP Support Plus Responsive Ticket System

WordPress support plus responsive ticket system plugin
WP Support Plus is easy to use customer support system in your WordPress website. This plugin is responsive and uses Ajax functionality which makes ticket submission and customer support easier and faster.

It features unlimited ticket submission through the WordPress admin area and on the frontend. Email templates are also available to edit email contents.

Premium add-ons starting at $19.99 are also available for more advanced feature including Easy Digital Downloads integration, WooCommerce, Email Pipping, Tickets Exports and more which makes ticketing system a breeze.

2. Zendesk Support for WordPress

Zendesk support for WordPress plugin
Another good way to add a customer support system in WordPress is by using Zendesk Support for WordPress plugin.

This plugin works perfectly and featured single sign-on, allowing the user to access Zendesk helpdesk directly from your WordPress site.

It also features a dynamic help widget that you can add to any page on your site.

3. WordPress Advanced Ticket System, Elite Support Helpdesk

WordPress advanced ticket system, Elite Support Helpdesk plugin
WordPress Advanced Ticket System ( WATS ) is a complete support ticket system for WordPress. This plugin offers multiple ways for your users to submit tickets to report problems. It also allows the user to set the status, priority, product and type of each ticket.

In addition, registered users are allowed to attach files using the file uploader, HTML WYSIWYG editor, mail notification, ticket list filtering and sorting and more with WATS premium at 50 €.

4. Awesome Support WordPress Plugin

Awesome support WordPress plugin
The name tells it all. Awesome Support is the most versatile support plugin for WordPress.

And like any other customer support, this plugin is 99% compatible with free or premium themes. It is also responsive so your user can enjoy it on their mobile devices and submit tickets on the go.

Awesome Support is already packed with features, but if you want to make it even more awesome, you can get their premium extensions which include E-Mail Piping, Canned Responses, Gravity Forms and more.

5. WSDesk – WordPress HelpDesk & Support Ticket System


It’s not just like any other WordPress Helpdesk plugin.

The best thing about WSDesk is that its free version packs in a number of premium features like Email Piping, Unlimited Agents & Tickets, Agent Performance Analysis and Reports etc. The free version should pretty much fit all of your requirements.

A prominent mention should be given to its interface and ease of use. Unlike the traditional WordPress design which is employed by most of the WordPress Support plugins, WSDesk uses AJAX-based design with multi-tab ticket view, taking the ticket accessibility to all-new level

But if you need Automation, WooCommerce integration, Backup & Restore and lot more, you should go for the premium version. The premium version has an option to easily import tickets from Zendesk and WC multi-vendor compatibility.

6. JS Support Ticket

JS support ticket system WordPress plugin
JS Support ticket is a simple, easy to use, customer support system in WordPress so you can help your customer professionally.

This plugin enables the user to add a ticket from front-end. It is also compatible with most WordPress theme so you don’t have to worry having this plugin not working.

JS Support ticket is already packed with features, but if you want to supercharge your support, premium add-ons are also available which allow you to extend the plugin’s functionality even further!

7. Sola Support Tickets

Sola support tickets WordPress plugin

Another way to add help desk & support ticket in WordPress is using Sola Support Tickets plugin. Easily manage support tickets by tagging it as pending, open or solved.

In addition, submitted tickets can be filtered by status, priority, department, privacy and assigned agent.

It also has premium add-on wish you need more advanced features.


We hope you have found ticketing system from the above list of WordPress support ticket system plugins for your business.

Your customers can now inquire about the product or services, or drop a ticket when in need of customer support. Which helps you to remain in constant contact with your customer.


About the Author:

Rodney Lacambra is the founder and editor of WPMakeSite Blog and is a freelance WordPress Developer by profession. Learn more about him here and connect with him on Facebook, Twitter, Google+ and LinkedIn.


  1. Prateek April 11, 2017 at 10:15 am - Reply

    You have compiled a great list here Rodney. It would be great if you could mention some paid plugins with premium features

    • Rodney Lacambra April 11, 2017 at 11:12 am - Reply

      Hello, Prateek. Thanks for stopping by. Yes, actually all of this plugin I listed are FREE. I’ll try to compile PREMIUM helpdesk plugin soon. Keep you posted.



  2. Save Yes April 19, 2017 at 10:36 pm - Reply

    Thanks for sharing this information.
    nice article keep it up.

    • Fritzie August 6, 2017 at 8:37 am - Reply

      I agree with you Save. This article is perfect if one need wordpress plugin that to support customer.

      I really like zendesk. I might try this out soon.

      • Rodney Lacambra August 6, 2017 at 9:18 am - Reply

        Hey, Fritzie.

        Thanks for dropping by. Sure Zendesk is really one of the best plugins if you need to add customer support in WordPress. It’s free but also have premium features if you want more.


    • Rodney Lacambra August 6, 2017 at 9:24 am - Reply

      Glad you found this guide useful, Save. Have you used anyone of these plugins in on of your projects?

  3. Susan Velez April 20, 2017 at 9:04 pm - Reply

    Hi Rodney,

    I’ve used Zendesk for a clients website before. This is definitely an excellent source of plugins for people who want to add customer support to their website.

    I’ve never heard of some of them. I’ll have to keep them in mind when a client asks me about adding customer support to their site.

    Thanks for sharing these with us, have a great day 🙂


    • Rodney Lacambra April 21, 2017 at 8:41 am - Reply

      Hey there, Susan.

      Yes, Zendesk is one of the best WordPress help desk plugins you can use to facilitate customer support. However, don’t limit yourself, there’s a lot of alternatives you can try as well.

      Thanks for dropping by. Keep coming.


  4. shyam May 1, 2017 at 4:21 pm - Reply

    good article ,thanks for sharing this great information

    • Rodney Lacambra July 16, 2017 at 9:04 pm - Reply

      Hey @shyam, thanks for dropping by. Glad you found this article useful.

  5. Ujjawal August 31, 2017 at 2:24 pm - Reply

    Hey Rodney
    This indeed is a great list. Thanks for sharing the information.
    I really found Zendesk great while working with a company.
    But I still think this list would be incomplete without another name-WSDesk- a really great free-plugin.
    I would love to see where it stands on your list 🙂

    • Rodney Lacambra August 31, 2017 at 9:19 pm - Reply

      Hello, Ujjawal. Thanks for dropping by.

      Glad you’ve found Zendesk a great plugin for customer support. It really is an awesome solution.

      WSDesk is pretty new and few feedbacks. I’ll note this and possibly add to this list at it progresses.


  6. MKR Jewel September 25, 2017 at 1:52 am - Reply

    Hi Rodney,
    Zendesk is really awesome! It is one of the most useful live support plugin for WP platform.
    Thanks for sharing the list.

  7. Stella November 8, 2017 at 9:31 pm - Reply

    Hi there. I’m trying a really cheap alternative to Zendesk – Deskun, I like it a lot. Check it out too.

  8. طراحی سایت ارزان November 30, 2017 at 2:21 pm - Reply

    How I Can Add Ticket Support to woocommerce panel?
    Thank you

Leave A Comment


Wait! Don't go just yet.

Get more WordPress tips only shared with email subscribers. Just enter your name and email address below.

This information will never be shared for third part